If the questions below did not provide you with the necessary assistance, please contact customer service support@nonchalant.com

Effective 3/23/2020 - As a result of the ongoing COVID19 pandemic, we have decided, at the safety of our personnel, to temporarily close our returns department. All returns unprocessed beforehand will be queued up for processing once we reopen. All returns in-transit will be held by our carriers until our warehouse reopens.

Please note that we will continue web fulfillment for the indefinite future but that these two departments are located in different facilities. We ask that you please review the below before completing your return as we will not be accepting new returns until this situation has been resolved.
If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.
For any in-store purchase, please contact the store directly. You may find the locations at https://nonchalant.com/pages/contact or email support@nonchalant.com.
When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to NONCHALANT, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
Orders that haven't been shipped or scanned by UPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear.
Unfortunately, we are unable to combine shipments on multiple orders.
For an immediate answer, you can contact a representative on Live Chat during business hours. For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during releases or Capsule collections. Our representatives are available Monday-Friday.
No, Nonchalant only ships to the customer's billing address and cannot be rerouted to a local store. However, by signing up for UPS My Choice you can customize your domestic deliveries.
Due to items being fulfilled in multiple warehouses, we cannot accept pickups.
Unfortunately, we do not sell gift cards online.
Please note that the gift card purchased in retail stores can only be redeemed within the retail stores and cannot be redeemed/applied on nonchalant.com
If you are using Internet Explorer, please user another internet browser (Nonchalant.com is optimized for the latest versions of Chrome/Firefox/Safari/Edge). If this problem persists, please reach out to support@nonchalant.com.
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